Shipping Information & Returns
We use Royal Mail 24 hour service for UK orders sent directly from our warehouse in Leicester. This is a flat rate cost of £3.99. Orders over £50 have free shipping. You can also choose DPD which is £7.
International rate is variable depending on the service and the country selected. You will have a range of options at checkout. Please note we do stop international orders at £299 as this is to protect us and yourself as a small business as if the item is lost the insurance only covers up to this amount. If you would like to order more than this then please split your order.
We cannot accept orders to PO BOXES.
Please be aware VAT and import charges are the customers responsibility, these may be charged by countries outside of the UK and we have no control over this.
We send all orders tracked. This is so your orders are fully insured and covered incase of loss or damage in transit. We do not cover the cost of import taxes, this must be covered by the buyer.
We cannot offer at present an express service but endeavour to send your order as soon as possible. Most are sent the next working day if ordered after 12pm. Our small warehouse team operates Monday - Friday, any orders placed after 12pm on Friday will be dispatched the following Monday morning.
We have extended our returns period to 75 days from the original order date for the Holiday season, any orders placed in December will qualify for this extended returns. Please be aware all tags and packaging must be included with returns. From January 2024 this will then reduce back to 60 days for all new orders placed after January 1st 2024. There must be no sign of wear on returned items with clothing tags still attached. All items for refund are processed within five working days of receiving the items back in our warehouse. If you would like an exchange please let us know and we will swap the item for you and ship the new size free of charge. Please allow five working days from us receiving the item in order to dispatch the new one. We can only exchange the item for the same style in a different size, if you request a different item you will be refunded.
If you have purchased Run & Fly items from one of our stockists but are having issues with it please contact the stockist directly as we can only exchange or refund items purchased from www.runandfly.co.uk this is because we do not hold your original order.
Please when returning items always include a note with your name, order number and reason for return so we can process everything as quickly as possible for you.
If you have returned an item but forgotten to include a note please contact us asap by emailing firstname.lastname@example.org
The Returns address is
RUN & FLY RETURNS
9 Brunswick Street
Please also note return shipping is FREE via Royal Mail for our UK customers. Please go to the FREE RETURNS link in our footer. Returns sent yourself and not using the free returns portal will not have the postage costs refunded to them. We do not refund original postage costs on orders that are unwanted. This will only be refunded if an item is faulty. If you are struggling with creating your return please contact us and we will be able to help you.
Refunded items will go back onto the original payment method. As with all refunds it can take up to five working days to hit your account, this is due to the banks and not us.
If you have paid by gift card it will automatically be credited back onto the gift card. If you have paid with more than one payment method including gift card it will automatically go to the gift card first. Please let us know if you would like it to go to the other payment method. We can only refund the total amount paid by the other payment method so if the full amount isn't reached the remaining will still be returned to the gift card.
Run & Fly are located in the UK, however we do have a US returns address , but please follow the instructions below to ensure a quick and smooth refund. We do not refund shipping costs.
Please return to:
Important, please enclose the following in the package:
1. Filled out returns form, with your name and order number. Or a note with this information on.
2. If you would like to exchange the item then the quickest way to do this is to make a new order.
3. We will refund you once either:
-You let us know the item has been posted back to our US returns address with a tracking reference or with
an emailed copy of your receipt from the shipping company
- Or once we receive the return.
Please note this is a hub and not manned by us directly. We are only notified twice a month of items arriving
there so please contact us directly when you are making a return so we can get it sorted for you as soon as possible.
Any issues as always please contact us via email email@example.com