AN ITEM I WANT IS OUT OF STOCK, WHEN WILL IT BE BACK IN?
We do make at least two runs of popular designs. Our production takes around 4 months from start to finish and then we need to slot in the design to our already busy factory rota. Please use the out of stock notification on the listing and when the item is back in we will send you a notification to let you know. We also always post on our social media when thing are coming back if very popular items so please follow us at @runandflyengland for all the official information. If an item has gone from the website it is very unlikely to be restocked. Sale items will not be restocked.
WHY DO RESTOCKS TAKE SO LONG?
We are a small business and we do not mass produce items. Each pair is handmade and without using heavy machinery so we go as quickly as we can but its a long process. It takes on average 4 months to restock most items from start to finish.
WHAT IS YOUR RETURNS POLICY?
You have up to 60 days to return items to us. We offer free UK returns using our free returns portal. For the holidays we currently are allowing 75 days from the purchase date.
WHERE IS MY ORDER, IT IS LATE?
Unfortunately due to the huge amount of mail going through Royal Mail currently there is a delay on the postal services, they have also been on strike which has caused a backlog that no one could have predicted. You are given a tracking number with your order dispatch notification that we email to you that can be viewed directly on the royal mail website. Please be patient as these are unusual times and we are working as quickly as possible as is Royal Mail. It is currently taking in the UK up to two weeks to arrive. Please wait till this timeframe has passed before contacting us. If you need a faster service please choose DPD at checkout. International orders are taking a lot longer and can take up to a month to arrive.
WHAT SIZE SHOULD I GET?
We will always just give you the information on the size charts provided if you are still unsure you can contact customer services - email@example.com. If you would like to ask our lovely customers we recommend joining the Unofficial Run & Fly group on facebook and they will help you as a lovely bunch.
I AM OVER 6 FOOT WILL YOUR DUNGAREES FIT ME?
Yes, most will fit you. They are designed to be rolled up a few times, but this just means less rolling.
I WANT THEM TO BE BAGGY WHAT SIZE SHOULD I GO FOR?
Our dungarees are designed to be baggy or a standard fit so the sizing chart is there to help you. They have no fastenings on the sides so if you do want them to be a tighter fit remember you need to be able to get them up and down past your bottom and thighs.
I WANT THEM TO BE MORE FITTED WHAT SIZE DO I GET?
Look at the size chart and go down one for a more fitted feel.
ARE THEY UNISEX?
Yes! We believe at Run & Fly anything is! WEAR WHAT YOU WANT!
DO YOU MAKE CHILDRENS CLOTHING?
No sorry we only make kids clothing for adults! They can get fun stuff anywhere!
ARE YOUR WORKERS PAID THE LIVING WAGE?
Yes, we work with three small factories in the UK, Istanbul and India and all are paid fairly. We have a blog on the factories on the website you can have a look through and regularly post updates on our social media.
I HAVE SEVERAL PAIRS AND THEY ALL FIT A BIT DIFFERENTLY, WHY?
We use several different factories that use different equipment and methods so this can lead to small variations on fit. Also different fabrics we use have various amounts of stretch in them so can feel different when worn. They also react differently in terms of shrinkage on the last wash we do before they get labelled and ready for new homes - this is done so they don't shrink when they arrive with you! We try to be consistent as possible but it is a real struggle. We adjust the size guide accordingly to help you as much as we can in picking what size is right for you.
I'M AN INFLUENCER, WILL YOU SEND ME SOME STUFF?
Nope, sorry! We don't send items to influencers in exchange for promotion. If you like what we do, please feel free to buy them and share them online with us by tagging us @runandflyengland but we don't want to pay people to have to wear our product, it feels kinda dirty and it does not feel sustainable to us.
HOW DO I WASH THEM?
We recommend hand washing cool and do not tumble dry to keep them looking bright and bold.
ARE THE DYES AND INKS USED VEGAN?
There are no animal based dyes ( inks) in our products. All our products also based on Oeko-Tex 100 Standard which means products are tested for harmful substances and that the article therefore is harmless for human health.