What is customs?

Customs is an authority which controls what is shipped in and out of a country. They ensure no illegal or prohibited goods get through and also ensure the government they represent receive the correct tax and duty owed on goods that are liable for charges.

Each country has a different set of rules regarding items which are prohibited or restricted from import, so it’s always advisable to check with the customs authority in the destination country before you order.

all international parcels will require a customs declaration. This is a document that provides customs with information about the item(s) you’re sending. It includes:

  • Reason for export e.g. sold, gift, return 
  • Country of origin 
  • Information about the sender 
  • Information about the recipient (including contact details)
  • Item description e.g. 1 red t-shirt, 2 pairs of blue socks 

  • The value of each item sent 

  • HS Code or Commodity Code for each item (this applies to shipments to the EU) 

Customs duties and taxes 

International parcels may have customs duties and taxes applied. The cost of these fees will vary depending on the item you’re sending, the value and the country you’re sending to. 

All parcels sent by us are sent Delivery Duty Unpaid (DDU) which means the duty will need to be paid by the recipient when it arrives in the destination country. 

Customs will contact the recipient to collect payment before the parcel can be delivered. It’s important that the recipient is aware that they may be required to pay customs fees and that you provide accurate contact information.

How much will I pay?

Non-excise goods worth £135 or less no customs fee to the EU.

Gifts above £135 and up to £630 2.5% of the total order will be charged
Gifts above £630 and other goods above £135 The rate depends on the type of goods and where they came from