Shipping Information & Returns
We use Royal Mail 48 hour service for UK orders sent directly from our warehouse in Leicester. This is a flat rate cost of £3.99. Orders over £50 have free shipping. This is currently taking longer to arrive with you due to Covid 19. Please be patient Royal Mail are going as quickly as they can.
Overseas orders are a flat rate of £11.99 and are sent via airmail for all orders of £99.99 or under or £25.99 for DHL expedited service which takes around 3 days for delivery. For orders over £100 standard shipping is £25.00 and expedited shipping is via DHL (3 days) is £34.99. Expedited shipping is not currently available due to Covid 19.
We cannot offer at present an express service but endeavour to send your order as soon as possible.
Due to Covid 19 we have extended our returns period to 60 days from the original order date with all tags and packaging. There must be no sign of wear on returned items. All items for refund are processed with five working days of receiving the items back in our warehouse. If you would like an exchange please let us know and we will swap the item for you and ship the new size free of charge. Please allow five working days from us receiving the item in order to dispatch the new one.
If you have purchased Run & Fly items from another store but are having issues with faulty items please contact us directly and we will help you.
Please when returning items always include a note with your name, order number and reason for return so we can process everything as quickly as possible for you.
If you have returned an item but forgotten to include a note please contact us asap by emailing firstname.lastname@example.org
The Returns address is
RUN & FLY RETURNS
9 Brunswick Street
Please also note return shipping is FREE via Royal Mail for our UK customers. Please go to the FREE RETURNS link in our footer.
Run & Fly are located in the UK, however we do have a US returns address , but please follow the following instructions to ensure a quick and smooth FULL refund:
Please return to:
UKP - EZI - RUN & FLY
3390 Rand Road Ste C
Important, please enclose the following in the package:
1. Filled out returns form, with your name and order number. Or a note with this information on.
2. If you would like to exchange the item then the quickest way to do this is to make a new order.
3. We will refund you in full once either:
-You let us know the item has been posted back to our US returns address with a tracking reference
- Or once we receive the return.