We use Royal Mail 48 hour service for UK orders sent directly from our warehouse in Leicester. This is a flat rate cost of £3.99. Orders over £50 have free shipping. This is currently taking longer to arrive with you due to Covid 19. Please be patient Royal Mail are going as quickly as they can.
Spend of £0 - £99.99 is £11.99
Spend of £100 - £175 is £34.99
Spend of £175 and above is £45
Please be aware VAT and import charges are the customers responsibility, these may be charged by countries outside of the UK and we have no control over this.
This is so your orders are fully insured and covered incase of loss or damage in transit. Expedited shipping is not currently available due to Covid 19.We do not cover the cost of import taxes, this must be covered by the buyer.
We cannot offer at present an express service but endeavour to send your order as soon as possible.
Due to Covid 19 we have extended our returns period to 60 days from the original order date with all tags and packaging. There must be no sign of wear on returned items. All items for refund are processed with five working days of receiving the items back in our warehouse. If you would like an exchange please let us know and we will swap the item for you and ship the new size free of charge. Please allow five working days from us receiving the item in order to dispatch the new one.
If you have purchased Run & Fly items from another store but are having issues with faulty items please contact the store directly as we can only exchange or refund items purchased from www.runandfly.co.uk.
Please when returning items always include a note with your name, order number and reason for return so we can process everything as quickly as possible for you.
If you have returned an item but forgotten to include a note please contact us asap by emailing email@example.com
The Returns address is
RUN & FLY RETURNS
9 Brunswick Street
Please also note return shipping is FREE via Royal Mail for our UK customers. Please go to the FREE RETURNS link in our footer. Returns sent yourself and not using the free returns portal will not have the postage costs refunded to them. We do not refund original postage costs on orders that are unwanted. This will only be refunded if an item is faulty.
Refunded items will go back onto the original payment method. As with all refunds it can take up to five working days to hit your account, this is due to the banks and not us.
If you have paid by gift card it will automatically be credited back onto the gift card. If you have paid with more than one payment method including gift card it will automatically go to the gift card first. Please let us know if you would like it to go to the other payment method. We can only do the total amount paid by the other payment method so if the full amount isn't reached the remaining will still be returned to the gift card.
Run & Fly are located in the UK, however we do have a US returns address , but please follow the following instructions to ensure a quick and smooth refund. We do not refund shipping costs.
Please return to:
UKP - EZI - RUN & FLY
3390 Rand Road Ste C
Important, please enclose the following in the package:
1. Filled out returns form, with your name and order number. Or a note with this information on.
2. If you would like to exchange the item then the quickest way to do this is to make a new order.
3. We will refund you once either:
-You let us know the item has been posted back to our US returns address with a tracking reference or with an emailed copy of your receipt from the shipping company
- Or once we receive the return.