Widerrufsrecht

Returns & Refunds

We want you to absolutely love your Run & Fly goodies. If something isn't quite right, we're here to help.

We offer a generous 60 day voluntary returns policy from the date your order is delivered. This is in addition to your statutory consumer rights.

Items must have been purchased directly from www.runandfly.co.uk. If you purchased your item from one of our lovely stockists, please contact the retailer directly, as they will handle your return in accordance with their own returns policy.

Please note that gift cards are non-refundable. If you've made a mistake when purchasing a gift card, please contact us as soon as possible and we'll do our best to help.

European Union Consumer Rights

If you are purchasing from a country within the European Union, you may have additional rights under the consumer protection laws of your country.

Right to Withdraw

Unless an exception applies, you have the right to withdraw from your purchase within 14 days of receiving your order without giving a reason.

To exercise this right, you can log into your Run & Fly account and request a return through our Returns Portal before the withdrawal period expires. If you're unable to access your account or would prefer to contact us directly, you can email us at hello@runandfly.co.uk.

Once you have notified us that you wish to withdraw, you will have a further 14 days to return the goods.

You may inspect and try on your items as you would in a physical shop to establish their nature, characteristics and fit. If an item has been handled beyond what is reasonably necessary for this purpose and its value has been reduced, we may make a reasonable deduction from your refund where permitted by applicable law.

Unless the goods are faulty, not as described, or we have made an error, you are responsible for the cost of returning the goods.

Refunds will be issued within 14 days of receiving the returned goods or satisfactory evidence that they have been returned, whichever is earlier.

Exceptions

The right to withdraw does not apply to certain products, including:

• Personalised or made to order items.

• Sealed goods that are not suitable for return for health or hygiene reasons once unsealed.

• Gift cards and digital products where applicable.

Nothing in this policy affects your statutory consumer rights under applicable law.

UK Returns

We offer free UK returns through our self service Returns Portal.

The quickest and easiest way to return your order is by using the Returns Portal, which can be found in the header and footer of our website.

Please follow the instructions provided within the portal to generate your free return.

If you choose to return your parcel using a different method, you will be responsible for the return postage costs. We are unable to reimburse postage costs for returns sent outside of our free Returns Portal unless the item is faulty or we have made an error.

International Returns

Customers outside the UK are responsible for the cost of returning unwanted items unless the item is faulty or we have made an error.

For your own protection, we strongly recommend using a tracked postal service, as we cannot accept responsibility for returns lost in transit.

If you are returning goods from overseas, please ensure the outside of the parcel clearly states:

RETURNED GOODS

Please also include documentation confirming that the goods originated in the UK and are being returned to Run & Fly.

If this information is missing and customs charges are applied to the returned parcel, we reserve the right to deduct these charges from your refund or request payment before sending any replacement items.

Exchanges

We're happy to exchange your item for the same design in a different size, subject to stock availability.

If you'd prefer a different design or product, simply return your original item for a refund and place a new order.

Returning Your Items

Returned items should be:

• Unworn (unless trying on for fit)

• Unwashed

• In their original condition

• With all original tags attached

• Returned in the original protective packaging where possible

You may inspect and try on your purchase as you would in a high street shop to establish its nature, characteristics and fit. However, if an item has been handled beyond what is reasonably necessary for this purpose and its value has been reduced, we may make a reasonable deduction from your refund where permitted by applicable UK and EU consumer law.

Examples include, but are not limited to:

• Stains or marks

• Smoke, perfume or other strong odours

• Pet hair

• Missing tags

• Damage caused after delivery

• Missing original protective packaging

Where appropriate:

• A £10 cleaning or restoration fee may be deducted if additional work is required to make the item suitable for resale.

• A £1 repackaging fee may be deducted if the original protective packaging has not been returned.

These deductions reflect the reduction in value caused by handling beyond what is reasonably necessary to inspect the goods and are permitted under applicable UK and EU consumer legislation.

Nothing in this policy affects your statutory consumer rights.

Refunds

Once your return has been received and inspected, we'll process your refund or exchange as quickly as possible.

We aim to process returns within five working days of receiving them.

Refunds will be issued to your original payment method. Please note that your bank or payment provider may take several additional working days to show the refund in your account.

Original delivery charges are non-refundable unless the item is faulty, not as described, or we have made an error.

Faulty or Incorrect Items

If your order arrives faulty, damaged or incorrect, please contact us as soon as possible at hello@runandfly.co.uk before returning your item.

We'll always do our very best to put things right.

Need Help?

If you're unsure about sizing or measurements before placing your order, please get in touch. We'd much rather help you choose the right fit first than have you go through the hassle of returning something later.

Returns Address